Refund Policy
Last updated: May 2026
Each piece created by Once Upon a Bottle By Millie is individually hand-painted and made to order with great care and attention to detail.
Due to the bespoke and personalised nature of the products, refunds, returns, exchanges, or cancellations are not offered once an order has been placed.
Personalised & Bespoke Orders
As every piece is custom-made, orders cannot be cancelled or refunded after the design process has started.
Please ensure that all spelling, dates, names, and personalisation details are checked carefully when placing your order.
Damaged Items
If your finished item arrives damaged, please get in touch within 48 hours of delivery with clear photographs of the damage and packaging so the issue can be reviewed.
Sending your Bottle or item
Customers are responsible for securely packaging and sending their chosen bottle or item to Once Upon a Bottle By Millie.
Tracked and insured postage is strongly recommended. Responsibility cannot be accepted for items lost or damaged in transit when being sent to the studio.
Returns
As products are personalised and created specifically for each customer, returns are not accepted.
Questions
If you have any questions before placing an order, please feel free to get in touch via the contact page or Instagram.